Field notes

Ideas I use in the work.

Short notes on product judgment, operating systems, and the customer behaviors that make consumer products compound.

Live products · 4 min read

Live sports products should respect attention

The best second-screen experiences know when to help, when to get out of the way, and how to earn the next glance.

Leadership · 5 min read

The question stops being which feature is best and becomes where the organization should place its next unit of attention.

Mobile strategy · 4 min read

An app cannot survive as a smaller website. It needs a recurring job in the customer's life.